
NPS – The One Metric You Need to Grow
Net Promoter Score (NPS) is a useful customer loyalty metric that measures how likely a customer is to recommend a product or service to a friend.
Net Promoter Score (NPS) is a useful customer loyalty metric that measures how likely a customer is to recommend a product or service to a friend.
An Employee Net Promoter Score (eNPS) survey is a tool that helps measure employee engagement, which, in turn, helps you improve your organization.